Account & Data Deletion Request
You can permanently delete your Rafiqa account and all data linked to it.
Option 1 — Delete from the app (immediate)
This is the fastest route; it completes immediately, with no request to wait for.
- 1. Open the Rafiqa app.
- 2. Go to the Profile screen.
- 3. Tap Delete My Account at the bottom of the page.
- 4. Read the warning and confirm.
Option 2 — Request by email (no app needed)
If you no longer have access to your phone or you have uninstalled the app, write to the address below from the email address your account is registered with. This is required so we can verify your identity: we need to be sure the request can only come from the account holder.
Deletion request address
rafiqa@masync.coPutting “Account Deletion Request” in the subject line speeds things up. If you have your family code, please include it too.
Your request is completed within 30 days at the latest; in practice it is usually done within a few business days. We notify you at the same email address once it is finished.
Which data is deleted?
All of the following is permanently deleted from our servers and cannot be recovered:
| Data type | Scope |
|---|---|
| Account and profile | Name, email, role, family code link, subscription status |
| Location data | Last location, location history and safe zone (geofence) definitions |
| Health records | Blood pressure, weight, temperature, pulse and blood sugar entries |
| Daily routine reminders | Reminder names, notes, schedule and completion status |
| Alarms and reminders | All alarms you have set |
| Dhikr and Quran reading progress | Counters and reading progress records |
| Notification history | Notification records accumulated in the child panel |
| Quick message templates | SMS templates you have created |
| Prayer notification preferences | Your prayer time notification settings |
| App shortcuts | App shortcuts you added to the home screen and list |
Your Google authentication record (Firebase Authentication account) is also deleted, and any family link established with a child account is removed.
Data kept on the phone: Your contacts, camera image and “frequently called” list are never sent to the server at all; they stay only on your device and are removed from it when you uninstall the app.
Data that is not deleted, and retention periods
Because of legal obligations, a limited number of records are kept for a set period even after your account is deleted:
- Payment and invoice records — 10 years. Subscription purchases are made through Google Play and the invoice record is held by Google. On our side only a purchase reference and date remain. The Turkish Commercial Code and Tax Procedure Law require these records to be retained, so they cannot be deleted.
- Anonymous error and crash logs — 90 days. Kept to monitor app stability. They cannot be associated with your identity or traced back to your account.
No other personal data of yours is retained.
What happens to linked family accounts?
In Rafiqa, parent and child accounts are linked by a family code. When your account is deleted, only your account and your data are deleted; the account and data of the other family member you are linked to are not affected. The link between you is removed and the other side no longer sees you in their list.
Questions
For any question about the deletion process you can write to rafiqa@masync.co . For details on how your data is processed, see our Privacy Policy page.